Blackberry Outages: Busy Parent Briefing

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How much did this service interruption inconvenience you, or did you enjoy the silence?

Have you had a few quiet days lately without your trusty Blackberry going off all day long?? Like other moms, the past few days I noticed that I had no messages on my phone. At first, I’ll admit, it was nice, until the lack of electronic communication continued and I realized I had actually been missing many messages.

It was somewhat disturbing but I thought that my phone was broken or at the very least malfunctioning. Little did I know the entire Blackberry world was experiencing the exact same issues.

Today, after three days of service interruptions affecting millions of customers, Blackberry users across the world started receiving messages again.

Research In Motion Ltd., the Canadian company that makes the phones, apologized for the network failure that first struck Europe, Africa and the Middle East Monday before spreading to Latin America, the U.S. and Canada, reports the NY Daily News:

“Right now we’re letting you down,” Chief Information Office Robin Bienfait said in a statement on the company’s website.

So what caused the outage?

“The service problems were caused by a network failure and a backup also failed. The issues were repaired relatively quickly, but a massive backlog of messages caused severe delays, meaning people were unable to send or receive emails and use their web browsers.”

RIM’s co-CEO Mike Lazaridis said that while repairs are being made, customers may still experience some inconveniences while the system fine tunes the system errors:

“It’s too soon to say that this issue is fully resolved. I’d like to give you an estimated time of full recovery around the world, but I cannot do this with certainty at this time.”

Does this make you lean toward getting an iPhone? How lost were you without your Blackberry working the past few days?

Image: Wikipedia


Lost in the digital age? Check out Babble’s How to Use a Smartphone guide!

Article Posted 5 years Ago
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