Do you do your shopping at a grocer or a one-stop establishment like Wal-Mart or Super Target? Personally, I tend to shop twice a month at a megastore and then pick-up maintenance items like bread, milk, and eggs as needed at a nearby supermarket.
I always walk right on by the self-check out and opt for the line with a human cashier no matter its length. In my opinion, what was an obvious attempt to make the shopper’s trip quicker and easier has only served to create a more complicated, impersonal experience. Some stores seem to rely too heavily on the self-check out option, choosing to man only one or two lines with actual staff even during prime shopping hours.
According to a recent study conducted by Consumer Reports I’m not the only one with supermarket woes. A survey of more than 24,000 shoppers revealed that the biggest complaints was a lack of open check-outs followed by crowded or dirty aisles.
Consumer Reports asked shoppers to rate their shopping experience at stores across America based on four categories: service (speed and employee courtesy), perishables (food quality), price, and cleanliness. From this survey they compiled the below list of the 12 worst supermarkets.
Did your store make the list?
2 Walmart Supercenter
4 A & P
6 Tops Markets
8 Food Lion
9 Pick ‘n Save
10 Ralph’s Southern
12 Stop and Shop
Consumers surveyed were most satisfied with Wegmans. Walmart is currently the largest grocer accounting for 22 percent of food sales in America, followed by Kroger, Costco, and Safeway. Together, these four stores made up a whopping 37 percent of food sales in 2010 up from 4 percent in 1912.
Are you satisfied with a one-stop shopping experience or do you prefer to do your shopping at local grocers?
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