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Google Offers Help for Hacked Websites

hackedHave you experienced the stress of a hacked website? After years of overseeing websites, I have had to deal with many hacked websites. Finding the root of the problem, solving the issues are painful – but what can be even more stressful is having to explain to upper management or to a client what is going.

For years, seeing the dreaded Google red screen of death when visiting a site that I’ve managed has put me into panic mode. Unfortunately, up until now – getting help from Google was nearly impossible.Thankfully Google has heard the hacked webmasters’ cries for help and has created a site to help webmasters combat the badware and assist in removing the Google red screen of death. (HOORAY!)

Every day, cybercriminals compromise thousands of websites. Hacks are often invisible to users, yet remain harmful to anyone viewing the page — including the site owner. For example, unbeknownst to the site owner, the hacker may have infected their site with harmful code which in turn can record keystrokes on visitors’ computers, stealing login credentials for online banking or financial transactions.

Bookmark this -> google.com/webmasters/hacked

Steps to Recover a Hacked Website

Google offers 8 steps to help hacked websites:

1 Watch the overview (completed) Beginner
2 Contact your hoster and build a support team Beginner
3 Quarantine your site Intermediate
4 Touch base with Webmaster Tools Intermediate
5 Assess the damage (hacked with spam) or
Assess the damage (hacked with malware)
Advanced
6 Identify the vulnerability Advanced
7 Clean and maintain your site Advanced
8 Request a review Intermediate

How Long Until Google Removes the Hacked Red Screen?

From personal experience, how long Google takes to respond can range from 1 day to a week. Unfortunately, I have experienced setback after setback and have experienced downtime from a day to 2 weeks. (Downtime meaning Google’s red screen of death live).

Molly blogs technology, parenting and geekery at Digital Mom Blog.

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