Two days ago, Mitchell Roslin boarded a Ft. Lauderdale-bound Spirit Airlines flight at La Guardia airport in New York with his two preteen kids and seven-months-pregnant spouse. Engine trouble precluded a take-off for over two hours and hampered cabin ventilation, turning the jet into a suffocating hot box. Passengers were not allowed to leave the plane, and when Roslin requested water for his parched wife, he was refused.
The reason? Flight attendants claimed that doling out water pre-takeoff was a Spirit no-no and they didn’t have company approval to make an exception.
Mitchell persisted in his quest and was booted off the plane along with his kids and the thirsty mommy-to-be.
Before I go any further, let me make this clear: I feel for flight attendants. The glamorous jet-setting profession of the past had evolved into a thankless job with low pay long before 9/11. So I feel for them…I really do. But, come on. Do you need company approval to exhibit common sense? And how threatening can I guy pleading for Poland Spring really be?
Yes, it’s tough being a flight attendant. But it ain’t easy for pregnant women aloft or parents traveling with small children. Sometimes rules need to be broken, without corporate permission.
Image: lil’ sugar