Are you one of 24 million people who have shopped on Zappos.com? If so, the news from Zappos over the weekend should give you pause. Their database of customer names, emails, addresses and phone numbers has been hacked. The company, a subsidiary of Amazon stresses that credit card information was NOT compromised, thankfully. Nor was account information or passwords from their parent company. However, buzz around the web foresee lots of SPAM and phishing.
To be clear, Zappos has voided and reset the passwords on their site. BUT this could mean that people who reuse their passwords on multiple e-commerce sites could be vulnerable. If you want to create a new one for your Zappos account, click here.
I can’t imagine what it’s like at Zappos headquarters right now. The New York Times reports that Tony Hsieh made a tough call to close the company’s phone lines temporarily because the phone system just cannot handle the expected call volume. “We’ve spent over 12 years building our reputation, brand, and trust with our customers,” Mr. Hsieh said. “It’s painful to see us take so many steps back due to a single incident.”
What does this mean for you? C’mon, do you really have a unique password for every site you’ve shopped on? Okay, I have multiple passwords but not a unique one for EVERY site. So for me, that meant doing some inventory and due diligence this morning. If I were really clever, I’d use some kind of password management software.
This of course brings up the broader issue of security. For most of our readers, I imagine it would be near impossible to function without divulging personal information online. But as this incident clearly demonstrates, is any site truly safe?
Photo credit: stock xchng