Apple Will Refund Parents Millions for Their Kids' Unauthorized In-App Purchases

Apple issues refunds for kid in-app purchasesUh-oh Apple, looks like you will be paying for in-app purchases made by kids that didn’t have mom or dad’s permission to make the purchase.

Apple has reached a settlement with the Federal Trade Commission – costing the company at least $32.5 million. Apple failed to notify parents that once they enter their Apple password into their iOS device, it leaves a 15-minute window for purchases without needing additional authorization.

We have heard the stories about kids spending hundreds to thousands of dollars by making in-app purchases for virtual items. One of my good friends went through a similar situation when her son went on an in-app purchasing spree.The FTC says that this 15-minute window allowed kids to run up millions of dollars in charges in various apps (hello Tiny Zoo and Candy Crush, I’m looking at you and your in-app purchases.)

Apple will provide full refunds to customers who have been affected because of this window. Last year they emailed 28 million App Store customers who had made in-app purchases in games designed for kids, setting out to refund any in-app purchases which may have been made without the parent’s consent. Out of the 28 million customers notified, Apple received 37,000 claims – which will all be reimbursed. If your kids made an in-app purchase without your permission, reach out to Apple for information on how to be reimbursed.

If the total amount of refunds is less than $32.5 million, Apple will pay the balance to the FTC.

“Today’s agreement with the FTC extends our existing refund program for in-app purchases which may have been made without a parent’s permission,” the company said in a statement.

Apple will have to modify its billing practices as a result of the settlement by notifying parents of the 15-minute window and giving them the option to cancel at any time. Apple has until the end of March to make the changes. – View more at CNN

The app store has functioned with the 15-minute window since opening in 2009.

Has Your Child Made In-App Purchases Without Your Permission?

More Babbles:

Molly blogs technologyparenting and geekery at Digital Mom Blog and provides blogging tips at How to Blog Camp. Follow her on FacebookPinterest or Twitter.

Follow Me on Pinterest


Article Posted 2 years Ago
share this article
facebook twitter tumblr pinterest
See Comments
what do you think?
share this article
facebook twitter tumblr pinterest
See Comments
what do you think?
what do you think?
close comments
Subscribe to the
Follow us on