181 Seconds (at the Fast Food Drive-Thru)

How often do you find yourself waiting in line at the fast food drive-thru? If you’re like most Americans, it’s probably more often than you’d like to admit.

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A recent article in Quick Service Restaurant Magazine found that wait times at fast food drive-thrus are getting longer.

Each year, for the past 15 years, this study of drive-thru speediness is conducted with the big-boys: Burger King, Chick-fil-A, Krystal, McDonald’s, Taco Bell, and Wendy’s. And every year a wild card chain is thrown into the data, this year being Taco John’s. The restaurants are rated on timeliness and accuracy to give a bigger picture of what consumers are facing when they roll down their window to order into the illuminated menu microphone.

In this video I share some of the more fascinating data from the study and my thoughts on longer drive-thru wait times. There are also some theories as to why wait times are getting longer, and service slower… what do you think the hold up is all about?

Watch my video and tell me, How long is too long to wait in the fast food drive-thru?

Image of Chicken Nuggets credit: Evan Amos, public domain.

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Article Posted 4 years Ago

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